Mai Kanata Client Care Policies
Mai Kanata takes great pride in providing our patrons with the best possible customer care service as possible.
Privacy & Safety
Shipment Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
Processing orders in a timely manner is one of our primary objectives at MAI KANATA. We work hard to meet out processing time frame even when there is a high volume of orders.
If there will be any significant delay in shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. All order of $95 CAD and more will receive free standard shipping to anywhere in Canada.
Shipment Method Estimated Delivery Time
Standard Shipping 7-10 business days
Express Premium Services 5-7 business days
First Express Services 2-5 business days
Delivery delays can occasionally occur.
Custom Order & Wholesale Inquiries
At Mai Kanata, we strive to offer our patrons with the best experience possible.
Contact Our Concierge Team For More Details
VISA / MASTER CARD / AMERICAN EXPRESS
INTERACT DEBIT / JCB / APPLE PAY / GOOGLE PAY