Mai Kanata Client Care Policies

Customer Care

Mai Kanata takes great pride in providing our patrons with the best possible customer care service as possible. 

Privacy & Safety

Shipment Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

Processing orders in a timely manner is one of our primary objectives at MAI KANATA. We work hard to meet out processing time frame even when there is a high volume of orders.

If there will be any significant delay in shipment of your order, we will contact you via email.

 

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. All order of $95 CAD and more will receive free standard shipping to anywhere in Canada.

Shipment Method Estimated Delivery Time

Standard Shipping 7-10 business days

Express Premium Services 5-7 business days

First Express Services 2-5 business days

 

Delivery delays can occasionally occur.

Custom Order & Wholesale Inquiries

At Mai Kanata, we strive to offer our patrons with the best experience possible. 

Contact Our Concierge Team For More Details

concierge@maikanata.ca 

Payment Methods

VISA / MASTER CARD / AMERICAN EXPRESS 

INTERACT DEBIT / JCB / APPLE PAY / GOOGLE PAY